Finding Solutions for Top Barriers to QSR Stability

It's no secret that finding and retaining good workers is one of the biggest challenges for QSR restaurants.  In 2023, the turnover rate in the industry soared to 72 percent. To learn what operators can do to recruit and retain, Modern Restaurant Management (MRM) magazine reached out to Opal Wagnac, SVP of Market & Product Strategy at isolved, who works with QSR HR practitioners. She knows how high turnover rates can cost thousands of dollars and are often at the expense of service quality and operational efficiency of a restaurant. 

From an HR standpoint, what are key reasons for high turnover at Quick Serve Restaurants (QSRs)? What are HR’s biggest challenges?High turnover has been a long-standing issue in the QSR industry, with more than half of QSR employees quitting their roles after just 90 days. QSRs often have a very demanding work environment with irregular, long working hours, low wages and intense customer interactions – all of which can be draining for…