How Quick Serve Restaurants Will Tap Technology in 2018

There’s a common misperception that millennials are the primary generation using restaurant-related technology options. However, they’re not the only group showing interest in using technology when dining out. According to new research conducted by the National Restaurant Association, baby boomers are also using computers and smartphones to place orders. The study reports that 56 percent of consumers age 45 – 56 have recently used technology options in restaurants, with four out of ten using computers to review menu items in the past month.

As more people become accustomed to interacting with restaurants through digital modes, these solutions will be offered more frequently in-restaurant to ensure experiences are consistent. In 2018, we should expect more QSRs to blend their in-person and online offerings for a better customer experience and streamlined operations.

Step it Up with Self-ServiceSelf-service kiosks provide a wide range of benefits to both operators and consumers…