Leading Restaurant CEOs’ Three Tips for Success During COVID-19 | Leading Restaurant CEOs' Three Tips for Success During COVID-19 | Modern Restaurant Management | The Business of Eating & Restaurant Management News

How to improve customer experience, capitalize on new opportunities, and implement innovative technologies.Even in this challenging time for the industry, restaurants are finding innovative ways to better serve the needs of their customers. They are evolving at breakneck speed to keep up with constantly changing rules and regulations, but still managing to innovate as they go. Here are the tips three leading industry leaders have for improving customer experience, capitalizing on new opportunities, and incorporating innovative technology:

1. Focus on Customer Experience and PersonalizationThere are positive ways restaurateurs are managing the processes tied to the current situation and creating better guest experiences. They enhance the customer experience by ensuring that guests are comfortable, or even pleasantly surprised across their interactions with the establishment and with the curbside/delivery process.

Denny Post, former CEO of Red Robin, says quick service restaurants…

Doug Reifschneider

Doug Reifschneider is CMO with Chief Outsiders. He works with restaurant and retail companies to develop comprehensive marketing strategies and practical tactics to help them grow.

Rich DePencier

Rich DePencier works with founder-led companies, small to mid-size businesses and PE-backed B2C in CPG, Retail, Food & Beverage, Beauty, Home, Healthcare and Travel/Leisure industries to create disruptive growth plans. He is a CMOs \with Chief Outsiders, a fractional CMO firm focused on mid-size company growth. They work with leaders in Retail, Food & Beverage, and Consumer Goods businesses to solve inextricable growth challenges.

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Doug Reifschneider

Rich DePencier