The Digital Revolution, Evolving Consumer Expectations and Other Trends | Modern Restaurant Management | The Business of Eating & Restaurant Management News

In 2023, the restaurant industry experienced a remarkable transformation, driven by the rapid integration of advanced technologies. This past year saw the following trends:

The Digital Revolution – In 2023, restaurants gravitated towards digitalization, embracing things like online ordering, mobile applications, and digital payment solutions. These adaptations were driven by evolving consumer preferences for convenience and safety. Enhanced Customer Engagement – Restaurants intensified their commitment to customer engagement, using strategies including personalization, loyalty programs, and data analytics to customize offerings and experiences. This helped them improve customer relationships, loyalty, satisfaction, and retention. Technology Integration – Restaurants leveraged AI, IoT, 5G, and quantum computing to optimize operations, enhance inventory management, streamline supply chains, improve food safety, and more. Regulatory Compliance – Staying abreast of…

Paul Damaren

Paul Damaren is Executive Vice President, Business Development at RizePoint, a technology leader in the food safety, quality management, compliance, and social responsibility space. RizePoint’s quality management software solutions help companies, including Starbucks, McDonald’s, Marriott, and more, keep brand promises through their quality, safety, and compliance efforts. Customers gather better data, see necessary actions earlier, and act faster to correct issues before they become costly liabilities.

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Paul Damaren