MRM #RestaurantTech: GrowPods, ‘Uber-izing’ Call Centers and Voice-Activated Ordering at Wingstop

The intersection of hospitality and technology is evolving at a rapid pace. To keep a pulse on these trends, Modern Restaurant Management (MRM) magazine launched a MRM #RestaurantTech column.  To submit items, contact MRM Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. 

RRT Goes VirtualRestaurant Revolution Technologies, Inc. (RRT), which provides order management, call center and technology solutions for restaurant operators helping them to manage and optimize their off-premises takeout orders, has completely moved its call center services to a virtual model.

We are ‘Uber-izing’ the perception people have, specifically our restaurant clients, on what call centers are and what they do by going virtual.

Unlike traditional call centers that operate in “brick and mortar” buildings with enormous fixed costs and limited recruiting and scheduling flexibility, the virtual call center services offered by RRT allows for a more cost-effective and…