Talking With: Micah Solomon, Author of ‘The Heart of Hospitality’

9 Min Watch By MRM Staff

Who doesn't want to know a secret? 

Hospitality industry expert Micah Solomon reveals closely guarded secrets from top hotel, restaurant and other hospitality professionals in "The Heart of Hospitality." This hospitality management resource will become an essential guide to navigating customer service and consumer trends in the hospitality industry and others. With a foreword by Ritz-Carlton President/COO Herve Humler and contributions from top professionals in the hospitality industry (restaurateurs Danny Meyer, Eric Ripert, Traci DesJardins, Patrick O'Connell, Stephen Starr and Tom Colicchio; Four Seasons Chairman Isadore Sharp; Virgin Hotels' CEO Raul Leal; and many others), this book will help you understand and serve guests of all generations, including the newly-prominent millennials, via first-hand stories and closely guarded hospitality secrets from top hotel, restaurant, and other hospitality professionals.

In this Talking With column, Solomon discusses slacker…